Samantha Coombes is a Director at Isio and heads up their Pensions’ Operational Excellence in Pensions (OeP) team, which advises clients on the administration and operational aspects of running a pension scheme. She has worked at Isio (formerly KPMG) for 21 years and advises clients on all aspects of pensions administration delivery, including operating models, service requirements, administration process improvements, outsourcing and tendering, and data and calculation reviews.