Shaily Sodha-Carr is a Strategy Partner at Gallagher, specialising in member engagement, retirement communications and behaviour change. She works with pension schemes, trustees and employers to help people better understand their pensions, make informed financial decisions and achieve better retirement outcomes.

With more than 14 years' experience in strategic communications, Shaily combines behavioural insight, data, technology and communications strategy to design engagement approaches that drive meaningful action. Her work spans digital transformation, personalisation, member experience, financial wellbeing and retirement readiness, helping organisations connect with increasingly diverse audiences in ways that are relevant, accessible and measurable.

Alongside her client work, Shaily chairs PASA's Engagement & Communications Working Group and is a regular speaker at industry conferences and events. Drawing on experience gained across some of the UK's largest pension schemes and employers, she is passionate about raising standards across the industry and helping schemes move beyond awareness and understanding towards genuine member action.

Her particular interests include behavioural science, AI, personalisation and the role communications can play in improving long term financial and retirement outcomes. Her focus is on helping schemes turn complex pension information into experiences that drive confidence, engagement and action.