Carol has been delivering strategic insight in the financial services industry for over 15 years and is a leading practitioner in this space in the UK and internationally. Her insight spans several key areas including responses to fraud and financial crime, developing effective consumer facing products, services and communications, supporting vulnerable consumers, industry reputation, and the impact of changing technology and innovation to drive better outcomes and engagement with finance and investing. Her clients include regulatory bodies the Financial Conduct Authority, Ofcom, Competitions and Market Authority, the Financial Services Consumer Panel, industry bodies including UK Finance, TheCityUK, the Association of British Insurers, the Finance and Leasing Association (where she sits on their Advisory Group) and numerous firms such as Barclays, Zurich, Euroclear and Nationwide.