Over three quarters of pension scheme members want access to digital pensions platforms and apps – so how can schemes get ready to serve them?

Forthcoming research from LexisNexis® Risk Solutions and Professional Pensions reveals that 77% of UK adults want to access their occupational pension via a digital platform; a demand that the approaching Pensions Dashboard will only serve to catalyse.

Meeting consumer demand for digital pensions needs to start now, and it needs to start with reliable member data; ensuring it’s complete, accurate and up to date. This is the cornerstone of a successful digitalisation process – get it wrong, and the whole thing could come tumbling down.

Our research revealed Trustees are very confident in the completeness and accuracy of their data – rating it on average 8.3 out of ten in our study – yet with more than half of members admitting they don’t always tell their scheme about a change of details, this confidence could be misplaced.

Chaired by Jonathan Stapleton, Editor-in-Chief of Professional Pensions, this panel debate will see Kristy Cotton, Actuary and Associate Director at Deloitte and Alan Clay, Head of Strategy, Customer Data Solutions at LexisNexis Risk Solutions, discuss the findings of the research. The panel will consider how prepared the industry is for mass digitalisation, what are the costs of not having accurate and up to date member data for Dashboards and digital platforms, and how they can achieve confidence in their data on an ongoing basis.